Recent Professional Experience
 

Disney Interactive Media Group (DIMG)

Mar 2007 - Present

Seattle, Washington
Sr. Technical Writer

	Developing content solutions, creating SharePoint sites, and performing role of content curator.
	Creating community online Help environments and content strategies, exploring new ways of delivering interactive content via social business technologies and Web 2.0 content initiatives.
	Developing process workflows, flowcharts, procedures, and business improvement initiatives.
	Constructing content storyboards and curriculum material for training collateral and deliverables.
	Gathering metrics for online Help traffic and providing feedback and critical analysis.

Writing Consultant/Independent Contractor

Sep 2005 - Dec 2006

Auckland, New Zealand
Freelance Writer/Editor

Waitakere City Council (Mar 2005 - Oct 2006)
	Developed online end-user system and process documentation for large software implementation.
	Analyzed processes, established end user standards, and documented system documentation.
	Helped devise content strategies for training materials and created hundreds of flowchart image maps.
Right Hemisphere Ltd (Sep 2005 - Mar 2006)
	Developed online Help and end user documentation for company product lines and deliverables.
	Prepared and maintained product summaries, getting started guides, and training material.
	Developed content and written material describing patented 3D Graphics technology.

Writing Consultant/Independent Contractor

Nov 2002 - Aug 2005

Seattle, Washington
Freelance Writer/Editor

Boeing Corporation (Sep 2004 - Aug 2005)
	Developed requirements, processes, and content for 787 program documentation and internal Web sites.
	Developed content, layout, and overall vision for several group and department SharePoint team sites.
Ascentium Corporation (Mar 2004 - Sep 2004)
	Developed technical and marketing collateral, including case studies and other competitive material.
	Wrote and edited online and written content, covering portals technology and Web content management.
	Performed research and conducted interviews worldwide regarding SharePoint Products and Technologies.
Independent Contractor (Nov 2002 - Feb 2004)
	Created and developed product documentation and online Help for a medical imaging and device company.
	Created multi-part User Guide for a industry-leading scientific development and manufacturing company.
	Developed FDA-mandated User Manual for a pharmaceutical research and development laboratory.
	Edited the Microsoft Computer Dictionary—6th Edition (sections M-Z) per the Microsoft Style Guide.

xSides Corporation

May 2000 - Oct 2002

Seattle, Washington
Lead Technical Writer

	Researched, wrote, and edited company manuals, project-specific documents, and white papers.
	Developed end user documentation, including: tutorials, quick start guides, and online help.
	Developed Web content for company Web site and xSides Developer Zone.
	Wrote, edited, and provided support for marketing materials, including: product summaries, storyboards for flash demos, press releases, company Style Guide and document templates.
	Reviewed and managed company documentation projects, ensuring editorial and technical accuracy.
	Supervised other writers, providing direction and scheduling of all projects and milestones.

Microsoft Corporation & Microsoft Press (contract)

Apr 1999 - Mar 2000

Redmond, Washington
Technical Writer

	Developed content for Microsoft Windows Web sites, including articles and features for Windows 98 users.
	Worked with marketing teams to develop content plans and write product overviews.
	Wrote procedural and creative content (including voice-over narration scripts) for an interactive CD-ROM.

Mid-Career

Aug 1993 - Mar 1999

Boeing Corporation (May 1997 - Mar 1999) Seattle, WA — Technical Writer
	Developed and maintained software documentation for aircraft test equipment and FAA compliance.
	Maintained a Web-based User Guide (with instructional animated GIFs).
Wordware Pty Ltd (Sep 2005 - Mar 2006) Melbourne, Australia — Documentation Analyst/Writer
	Worked as a documentation consultant on a spectrum of projects for business and government.
	Developed and prepared documentation in accordance with AS/NZS ISO 9001.
Aeronautical & Maritime Research Laboratory (Aug 1994 - Dec 1995) Melbourne, Australia — Technical Writer
	Wrote and maintained the program's user manuals, work instructions, and internal procedures.
	Constructed a series of operation and maintenance manuals.
Compac Industries (Aug 1993 - Jul 1994) Melbourne, Australia — Technical Writer
	Developed and maintained service manuals, procedures, and other company documentation.
	Coordinated document changes and maintained database of documentation and change proposals.

Early Career

Sep 1984 - Aug 1993

Teledyne Ryan Aeronautical (Oct 1992 - Aug 1993) San Diego, CA — Senior Configuration Management Specialist
	Wrote and submitted change proposals in accordance with government/contractual requirements.
	Administered the Configuration Control Board, preparing action item reports and program directives.
Personal Travel/Self-employed (Sep 1990 - Sep 1992) Europe/Asia — Freelance Writer/Teacher
	Taught English and Creative Writing at the K. Chong English Institute in Hong Kong.
	Did freelance writing while traveling throughout Europe and Asia. Developed story and film projects.
	Wrote journalistic essays and compositions on social and political issues in Hong Kong.
McDonnell Douglas Corporation (Mar 1987 - Sep 1990) Long Beach, CA — Senior Configuration Management Specialist
	Coordinated engineering changes for the Configuration Control Board (CCB).
	Performed configuration and contractual audits on program's domestic and European subcontractors.
General Dynamics Corporation (Sep 1984 - Mar 1987) San Diego, CA — Specification Analyst
	Prepared and submitted proposals and contractual documentation per DOD-STD-480 and MIL-STD-483.
	Prepared and maintained contract and subcontract component specifications per MIL-STD-490.

Computer Skills